We aim to process and ship all orders within 1-3 business days. Delivery times vary depending on your location:

•Europe: 5-7 business days

•Other Regions: 7-14 business days

Please note that delivery times may vary slightly during peak seasons such as Valentine’s Day. Once your order is shipped, you’ll receive a tracking number to monitor its progress.

We want you to love your purchase! If you’re not completely satisfied, we accept returns or exchanges within 14 days of delivery.

•Items must be unused, in their original packaging, and in resellable condition.

•Personalized or custom-made items are not eligible for return unless they arrive damaged or defective.

•Customers are responsible for return shipping costs unless the item is defective or incorrect.

To initiate a return or exchange, please contact our customer support team with your order number and a brief description of the issue. We’ll guide you through the process!

Note: Refunds will be processed back to your original payment method within 7 business days after receiving the returned item.

If you need to change your shipping address, please contact our customer support team as soon as possible.

•Before Your Order Ships: We can update your shipping address if your order hasn’t been processed yet.

•After Your Order Ships: Unfortunately, we cannot modify the shipping address once the order is dispatched. However, we’ll assist you in contacting the carrier to redirect the package, if possible.

To request a change, email us at [your support email] with your order number and the correct shipping address.

For a smooth process, double-check your shipping details during checkout. 😊

Once your order is shipped, you’ll receive an email with a tracking number and a link to track your package.

To check the status of your order:

1.Open the shipment confirmation email.

2.Click the tracking link to see the real-time updates of your package’s location.

Alternatively, you can log in to your account on our website and visit the Order History section for tracking details.

If you have any issues or need further assistance, feel free to contact our customer support team!

We’re here to help! You can reach our customer support team through the following channels:

•Live Chat: Visit our website and use the live chat feature for quick responses.

•Contact Form: Fill out the contact form on our website, and we’ll get back to you within 24 hours.

Our support team is available Monday to Friday, 9 AM to 6 PM (CET). We’re happy to assist with any questions or concerns about your order or products!

If you’ve accidentally entered the wrong shipping address, please contact our customer support team immediately.

•Before Your Order Ships: We can update your shipping address if the order hasn’t been processed yet.

•After Your Order Ships: Unfortunately, we cannot change the address after dispatch. However, we’ll help you contact the carrier to attempt a redirection if possible.

To ensure smooth delivery, always double-check your shipping details at checkout. For assistance, reach out via our website’s live chat.

We’re excited to bring our products to customers worldwide! Currently, we ship to most countries across Europe and selected international destinations.

Key shipping regions include:

•Europe: Germany, Netherlands, Belgium, France, Italy, and more.

•International: Contact us to confirm availability for your location.

If you’re unsure whether we ship to your country, simply email us at [your support email] or use our website’s live chat. We’ll be happy to assist you!

We strive to ship all items in one package whenever possible. However, depending on product availability and warehouse locations, your order may be shipped in multiple packages to ensure faster delivery.

If your order is split into multiple shipments, you’ll receive separate tracking numbers for each package. Don’t worry—you won’t be charged extra for additional shipments.

For more details about your specific order, feel free to contact our customer support team! 😊