Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
We aim to process and ship all orders within 1-3 business days. Delivery times vary depending on your location:
•Europe: 5-7 business days
•Other Regions: 7-14 business days
Please note that delivery times may vary slightly during peak seasons such as Valentine’s Day. Once your order is shipped, you’ll receive a tracking number to monitor its progress.
For more details, feel free to contact our customer support team!
Creating an account with us is simple and quick! Follow these steps:
1.Visit our website and click on the “Sign Up” or “Create Account” button.
2.Fill in your name, email address, and password.
3.Review and agree to our terms and conditions.
4.Click “Submit” to complete your account setup.
Once your account is created, you can easily track your orders, save your favorite products, and check out faster.
If you need any assistance, feel free to reach out to our customer support team!
If you need to change your shipping address, please contact our customer support team as soon as possible.
•Before Your Order Ships: We can update your shipping address if your order hasn’t been processed yet.
•After Your Order Ships: Unfortunately, we cannot modify the shipping address once the order is dispatched. However, we’ll assist you in contacting the carrier to redirect the package, if possible.
To request a change, chat with customer support with your order number and the correct shipping address.
For a smooth process, double-check your shipping details during checkout. 😊
Once your order is shipped, you’ll receive an email with a tracking number and a link to track your package.
To check the status of your order:
1.Open the shipment confirmation email.
2.Click the tracking link to see the real-time updates of your package’s location.
Alternatively, you can log in to your account on our website and visit the Order History section for tracking details.
If you have any issues or need further assistance, feel free to contact our customer support team!
We take your privacy and security seriously. We do not store your credit card information on our website. All payments are processed securely through trusted third-party payment gateways, such as Stripe, PayPal, or other secure payment systems.
These services use advanced encryption technology to protect your payment details. We recommend reviewing their privacy policies for more information about how your data is handled.
If you have any concerns or questions, feel free to contact our customer support team!
Yes, sales tax may be applied to your order depending on your shipping destination:
•Within the European Union (EU): VAT is included in the product price and displayed at checkout based on the destination country’s tax rate.
•Outside the EU: Any applicable import duties, taxes, or customs fees are the buyer’s responsibility and may be charged upon delivery.
If you have further questions about taxes for your region, feel free to contact our customer support team. We’re happy to help!
We’re excited to bring our products to customers worldwide! Currently, we ship to most countries across Europe and selected international destinations.
Key shipping regions include:
•Europe: Germany, Netherlands, Belgium, France, Italy, and more.
•America: USA, Canada.
•International: Contact us to confirm availability for your location.
If you’re unsure whether we ship to your country, simply use our website’s live chat. We’ll be happy to assist you!
We strive to ship all items in one package whenever possible. However, depending on product availability and warehouse locations, your order may be shipped in multiple packages to ensure faster delivery.
If your order is split into multiple shipments, you’ll receive separate tracking numbers for each package. Don’t worry—you won’t be charged extra for additional shipments.
For more details about your specific order, feel free to contact our customer support team! 😊
If you need to swap an item
Returns and Exchanges
We want you to love your purchase! If you’re not completely satisfied, we accept returns or exchanges within 14 days of delivery.
•Items must be unused, in their original packaging, and in resellable condition.
•Personalized or custom-made items are not eligible for return unless they arrive damaged or defective.
•Customers are responsible for return shipping costs unless the item is defective or incorrect.
To initiate a return or exchange, please contact our customer support team with your order number and a brief description of the issue. We’ll guide you through the process!
Note: Refunds will be processed back to your original payment method within 7 business days after receiving the returned item.
We’re sorry for the mix-up! Please follow these steps to resolve the issue:
1.Contact Us: Email our customer support team at our live chat. Provide your order number and a description of the incorrect item you received.
2.Send Photos: If possible, send a photo of the wrong item to help us resolve the issue quickly.
3.Return & Exchange: We’ll guide you through the return process and arrange to send the correct item.
We’re committed to making sure you get the right products and are happy with your purchase. Thank you for your understanding!
We’re very sorry to hear that your order arrived damaged. Please follow these steps for a swift resolution:
1.Contact Us: Email our customer support team at our live chat. Include your order number and a description of the damage.
2.Provide Photos: To help us process your claim quickly, please send photos of the damaged item and packaging.
3.Return & Replacement: We’ll assist you with returning the damaged item and send you a replacement or issue a refund, depending on your preference.
Your satisfaction is our priority, and we’ll work hard to resolve this issue as quickly as possible. Thank you for your understanding!
Once your return is authorized, our customer support team will provide you with the return shipping address. Please make sure to follow the return instructions to ensure a smooth process.
Important:
•Ensure that the item is in its original, unused condition.
•Include your order number and a brief note about the return with the package.
If you need further assistance or have any questions about the return process, don’t hesitate to reach out to us!
We’re here to assist you! You can reach our customer support team through the following channels:
•Email: Send us a message at [info@valentinesdaymarket.com] for help with any inquiries or issues.
•Live Chat: Visit our website and use the live chat feature for immediate assistance.
•Contact Form: Fill out the contact form on our website, and we’ll respond within 24 hours.
Our support team is available Monday to Friday, 9 AM to 6 PM (CET). We’re happy to help with any questions or concerns you may have!
If you’ve accidentally entered the wrong shipping address, please contact our customer support team immediately.
•Before Your Order Ships: We can update your shipping address if the order hasn’t been processed yet.
•After Your Order Ships: Unfortunately, we cannot change the address after dispatch. However, we’ll help you contact the carrier to attempt a redirection if possible.
To ensure smooth delivery, always double-check your shipping details at checkout. For assistance, reach out via our website’s live chat.
Once an order is submitted, we begin processing it right away to ensure quick shipping. If you need to make changes or cancel your order, please contact our customer support team as soon as possible.
•Before Your Order Ships: We may be able to modify or cancel your order if it hasn’t been processed yet.
•After Your Order Ships: Unfortunately, we cannot change or cancel the order once it’s been shipped, but we’ll assist you in returning the item for a refund or exchange.
To make changes or cancel your order, please email us at [your support email] or use our live chat.
If an item is sold out, you may be able to pre-order it depending on the product and availability. Here’s how:
1.Check Product Page: If pre-ordering is available, there will be an option to pre-order on the product page.
2.Contact Us: If no pre-order option is visible, please contact our customer support team, and we’ll let you know if the item is available for pre-order.
We’ll notify you once your pre-ordered item is ready to ship. If you have any questions, feel free to reach out to us!
Send Us Your Own Questions
Don’t you find an answer to your issue? Send your questions to us. We will answer it as soon as possible.